Privacy policy
Last updated October 16, 2026
Who we are
Mag Wheel Repair Service Ltd
When you order
We keep your name, address, email and order details to deliver your order and for our tax records. Payments are handled by Stripe; we never see your card details.
Delivery
We provide doorstep delivery across our entire range of tyres for a fee of $15 per order. Delivery time can be up to 3 days. Auckland - same day North Island - within 1 day South Island - within 3 days
Return Policy
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty, not as described, or not fit for purpose, you’re entitled to a repair, replacement or refund as the law allows. Change-of-mind returns : We accept change-of-mind returns within 14 days of delivery or collection, as long as: 1. The tyres or wheels have not been fitted, mounted, balanced or driven on 2. They are in new, unused condition with original labels and stickers attached 3. You have proof of purchase (invoice or order number) Change-of-mind returns may have a 15% restocking fee, and the customer pays return freight. Original shipping costs are not refunded. We can’t accept tyres or wheels that have been fitted, mounted or used for change-of-mind return Faulty or damaged items : If your order arrives damaged, or you believe a tyre or wheel is faulty, contact us within 48 hours of delivery for transit damage, or as soon as you notice a fault. Please include your order number and photos. We may need to inspect the item, or send it to the manufacturer for a warranty assessment. If the fault is confirmed, we cover return freight and offer a repair, replacement or refund. Normal wear, punctures, road hazard damage, incorrect inflation, misalignment and damage from improper fitting are not manufacturing faults. How to return : Email [email protected] with your order number before sending anything back. We’ll give you a return authorisation and instructions. Returns sent without authorisation may not be accepted. Refunds : Approved refunds go to your original payment method within 5–10 working days after we receive and inspect the item.
Exchange Policy
1. Wrong size or wrong item ordered If you ordered the wrong size or specification, we can exchange it within [14] days, provided the item has not been fitted, mounted or driven on and is in original condition. You pay freight both ways and any price difference. If the replacement costs less, we refund the difference. 2. We sent the wrong item If we made the mistake, we’ll exchange it at no cost to you, including freight. Please contact us within 7 days of delivery. 3. Faulty items Faulty products are handled under our Return Policy and the Consumer Guarantees Act. Depending on the fault, we offer a repair, replacement or refund. 4. Fitment check To avoid exchanges, please check your tyre size on the sidewall of your current tyres (for example 205/55R16 91V) before ordering. If you’re unsure, contact us and we’ll confirm the right fitment for your vehicle. How to request an exchange Contact us at [email protected] with your order number and the item you’d like instead. We’ll confirm stock and arrange the exchange.
Analytics and cookies
We use PostHog to count visits and see how the shop is used. It does not record your name, email or payment details. If you accept analytics cookies, it also remembers your device between visits. You can change your choice at any time.
Children
The Services are not for anyone under 18. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.
Third-party links
The Services may link to other sites, such as manufacturer pages or fitting partners. We are not responsible for their privacy practices. Read their policies before sharing data.
Changes to this policy
We may update this policy. We will post the new version here with a new date, and tell you by email or notice on the site if the change is significant.
Security
We protect your data with encryption in transit, access controls, hashed passwords, and regular reviews of our systems and providers. No online service is completely secure. If a breach is likely to harm you, we will notify you and the relevant authority as the law requires.